Don't panic! You're backed by our guarantee, so we're going to do everything we can to make it right.
First things first, we have to see what's wrong. Take a picture (or a couple) of the shirts you received and send it to firstname.lastname@example.org. It's also helpful to include your order number and a description of what the issue is, as well as any event dates that the shirts are needed for.
Once we've had a chance to review your picture, one of our awesome customer service representatives will be in touch shortly to discuss the next steps.
A note on screen print ink longevity - cracking, peeling, and fading should not occur on your new shirts. If you've experienced that on a recent shirt order, please reach out to our Help Desk with pictures, and we'll help with the next steps.
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