Frequently Asked Questions

ARTWORK ANSWERS

• Can you remove the background in my image?
• How do I crop an image I uploaded?
• How to Send Us a Large Art File
• I uploaded a high resolution image, why does it look pixelated?
• Printing Photographs
• Uploaded image DPI
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PLACING AN ORDER

• How do I add a design to the back of my shirt?
• I never received an email confirmation after I placed an order. Can you resend it?
• Ordering the same design on multiple shirt colors

Services Answers

• Terms of Service
• Do You Drop Ship?
• Do you offer more than just screen print and digital print?
• Do You Offer Embroidery?
• Do You Offer Promotional Products?

Careers Answers

• Are You Hiring?

General Answers

• DesignAShirt Email Preferences
• Can I Sell My Designs?
• Can I Buy for My Fashion or Clothing Line?
• Do you award scholarships to design students?
• How do I save multiple copies of my design?
• How can I send my design to other people so that they can check it out?
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Procedural Answers

• What Happens if There is Something Wrong with the Shirts I Received?
• Can you help me create a design?
• Why is my order on hold?

Pricing and Payment Questions

• Terms And Conditions of Use (Coupon Codes)
• Do You Offer Gift Cards?
• Do You Offer Group Ordering?
• Why did I get charged twice?
• Do You Have Price Breaks Available?
• Do You Offer Wholesale Pricing?
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Printing Answers

• Pre-treatment for Digitally Printed Shirts
• I want my design printed at a specific size.
• Can You Match Specific Colors in Our Design?
• Important Garment Details
• Can I Get Embroidery Instead of Printing?
• I Washed My Shirts as Directed and the Print Faded a Little Bit. Why Did That Happen?
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Product Answers

• What is the Softest Shirt?
• Youth Sizes
• Do You Sell Shirts with Removable Tags?
• Is it possible for me to come in and try on some shirts?
• I've read the reviews on your products and the opinions are split. Who should I trust?
• What size of shirt should I order?
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Shipping Answers

• Can I ship to a P.O. Box Address?
• This order is a gift, can I send a special note to the recipient?
• How much extra is it for shipping?
• Is it possible to have my order delivered by an exact time?
• I am sending this as a gift- can you make sure the recipient doesn't get a receipt?
• If I get you my art right now, can you ship my shirts today, overnight?
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